Dolden Associates is a small business, so cancellations have a big impact on us. When we receive your Terms and Conditions, then we arrange access with the vendor and the estate agent and book our surveyors to undertake the survey.
Therefore, to cover costs we incurred, we have the following policy:
- If the survey is cancelled within 48 hours of the day of the survey, a £25 administration charge is taken from the fee paid, unless an alternative day/survey is required.
- If the survey is cancelled within 24 hours of the day of the survey, then we will retain 25% of the survey cost, unless an alternative day/survey is required.
- If the survey is cancelled before the time periods specified then a full refund will be provided to the client’s specified bank account.
We take all bookings in good faith, however, we understand that buying a property has risks and vendors can pull out or cancel the purchase at any stage.