We have recently had a fantastic email from one of our clients thanking us for our fantastic customer service. Something that you don’t get every day from a Chartered Surveyors.
I just wanted to say that as a company we were very impressed with the service you provided.
The main thing that impressed me personally the most was the fact that you gave us a precise time that your surveyor would be at the property. I cannot tell you how frustrated we get on an almost daily basis when we are told by a surveying company that they can only give us a window of between 9am-1pm or 1pm-5pm. This means we have to blank out either the entire morning or afternoon which is hardly conducive to running a business!!
I was also very impressed when Steve Platten offered to return my clients house key back to me once he had finished as I had meetings to attend and couldn’t wait around.
So please pass on my thanks to Steve and I will be recommending your services highly to my clients and anyone else who is in need of a surveyor.
Steven L. Hooper
James Ramsey Estate Agents